FAQs & Booking Guidelines
Glow Skin and Beauty Policy and guidelines
At Glow skin and beauty, we are committed to providing a professional, welcoming, and safe environment for our clients. To ensure the best experience for everyone, we kindly ask that you respect the following guidelines when visiting our salon:
We strive to maintain a relaxing and professional atmosphere in the salon. Please switch your phone onto silent and resume calls when you have left the salon. We ask that all guests respect our space and refrain from bringing additional people unless previously discussed (e.g., children, friends).
Appointment Change & Cancellation Policy
We understand that life can be unpredictable. However, to ensure that all our clients receive the best possible service, we have set the following guidelines regarding appointment changes, cancellations, and no-shows:
Appointment Changes
If you need to change your appointment, we kindly ask that you provide at least 24 hours' notice. This allows us to accommodate other clients who may be waiting for an available time slot.
Appointment changes made within 24 hours of your scheduled time are subject to the full treatment charge.
Cancellations
We ask for 24 hours' notice if you need to cancel your appointment. This ensures we can offer your time slot to other clients who may be on a waiting list. Cancellations within 24 hours will incur a cancellation fee of 100% charge
No-show appointments (failure to show up for your scheduled appointment without prior notice) will result in a 100% charge.
Late Arrivals
We ask that you arrive on time for your appointment. If you are more than 15 minutes late, we may need to reschedule your appointment or shorten the service, depending on our schedule.
If we are unable to accommodate your service due to your lateness, you may be charged a late cancellation fee.
Multiple Rescheduling
We understand that sometimes rescheduling is necessary. However, frequent rescheduling or cancellations may require a deposit to secure future appointments.
Deposits for Certain Services
A non-refundable deposit may be required for certain services, including but not limited to long-duration treatments, group bookings, etc. The deposit will be credited toward your service on the day of your appointment.
We appreciate your understanding and cooperation with our appointment policies. These measures help us ensure that all of our clients receive timely and excellent service. If you have any questions or need assistance, feel free to contact us.
Parking
My grey car will be parked Infront of the salon, please feel free to park behind it if necessary. Please Park in the designated driveway, if available, or on the street in a manner that does not block driveways or access to other properties.
If there is limited parking, please ensure that your vehicle is parked in a safe place and not on the kerb which is now illegal.
Respect for Neighbours
Be mindful of the surrounding neighbourhood. Please avoid parking in spaces outside neighbours’ houses if the driveway is empty.
Do not leave your car running if it’s parked in an area near the salon where it could cause inconvenience or noise.
Safety First
Always Park in a safe area. Avoid parking in spots that could pose safety risks to you or other clients.
Do not park in a way that would obstruct walkways or make it difficult for clients to enter or exit the salon.
If you are being dropped off or picked up, please ensure that your driver parks in a safe and legal location without blocking traffic or access to neighbouring properties.
We appreciate your cooperation and understanding in following these parking guidelines, which help ensure that we maintain a respectful and efficient environment for both you and our neighbourhood
Frequently Asked Questions
What are the benefits of getting a facial?
Facials offer numerous benefits, including deep cleansing, exfoliation, and hydration of the skin. They can help to clear clogged pores, soothe tired or dull skin, and address specific skin concerns such as acne, dehydration, and aging. Some Facials also include a massage, which can improve blood circulation and lymphatic drainage, contributing to a healthy, glowing complexion.
How often should I get a facial?
The frequency of facials depends on various factors, including your skin type, concerns, and goals. Generally, a facial every 4 to 6 weeks is recommended to match the skin's natural renewal cycle. However, your facialist can provide personalised advice based on an assessment of your skin.
What should I expect during my first facial?
During your first facial, your facialist will likely start with a consultation to understand your skin concerns and goals. They'll examine your skin type and condition to customise the facial treatment. The process typically includes cleansing, exfoliation, extractions (if needed), a mask, serum, and moisturiser. Additionally, you may receive a relaxing neck, shoulder, or face massage. The entire session usually lasts between 60 to 90 minutes.
How do I prepare for a facial?
Before your facial, it's best to avoid using any harsh products or performing any aggressive treatments on your skin, such as exfoliating or using retinol, for at least a week. This will help prevent any sensitivity or irritation during the facial. It's also recommended to come to your appointment with a clean face and no makeup.
Can I wear makeup after getting a facial?
It's advisable to allow your skin to breathe and fully absorb the benefits of the facial for at least a few hours after the treatment. If you must apply makeup, wait at least an hour, and opt for mineral-based products that are less likely to clog pores.